Zagaroli Custom Furniture
Creating heirloom quality upholstered furniture for the most discriminating client.
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FREQUENTLY ASKED QUESTIONS:
Q: Do you have a minimum order? Q: How long does it take to complete my furniture order? Q: What is your payment policy? Q: Do you accept COM (Customer’s Own Material)? Q: Do you build custom frames? Q: What types of options do you offer? Q: How can I tell the size or measurements of an item? Q: What if there is damage when my furniture arrives? Q: Do you offer sleepers, recliners and theater seating? Q: How do I make sure the sectional I am ordering is the correct configuration? Q: What kind of leather do you offer? Q: What is the best way to select leather? Q: How do I care for my leather furniture? Q: Can I purchase leather from you? Q: Do you offer decorative pillows?
Q: Do you have a minimum order? A: No. We accept orders both small and large.
Q: How long does it take to complete my furniture order? A: Our normal manufacturing time is 6-8 weeks, earlier if possible. Many times we are able to expedite an order or accommodate a specific request. Please do not hesitate to contact us if you have a special need.
Q: What is your payment policy? A: We accept cash, check or money orders/cashier’s checks as well as the following charge cards: Visa, MasterCard, American Express and Discover. To enter an order, we require 50% deposit. When using a charge card, the deposit is applied to your account the day your order is placed. The balance of 50% is due when your order is near completion, prior to shipment. We do not ship C.O.D.
Q: Do you accept COM (Customer’s Own Material)? A: Yes. For detailed information on sending your own material, please click on the COM link of our webpage. You will also find this information in our price list under COM information. If you need assistance, please call our friendly and knowledgeable customer service representatives @ 828-345-1172.
Q: Do you build custom frames? A: Yes. We make our own frames so we greet special sizes and funky styles with excitement! We ask you provide us with a photo or sketch along with the measurements you desire. Our team of professionals will review your request and we will contact you with any questions. Once your request is approved, we will advise pricing.
Q: What types of options do you offer? A: Zagaroli’s standard features (specified on each product specification page found on our website) are included on each item at no extra charge. However, we offer numerous options in our cushions, nails, feet and finishes for an up charge. We also accept specialty fringes and trims including using contrasting welt for an additional charge. Casters may be added to some ottomans for an up charge. Note: If there is a piece that you would like to add casters to, please contact our customer service representatives for approval.
A: Yes. We offer a lifetime warranty on the frame, springs, and workmanship to the original purchaser. The warranty covers any manufacturer’s defects as well as normal wear and tear on these parts. Excessive wear or abuse, acts of God, or damage by unforeseeable events (i.e. fire, moving damage, mildew, water damage, etc.) will not be covered by our warranty.
A: Once an order is in production, it may not be cancelled. Please call the factory to check the status of your order before speaking with your customer. Custom orders in which a frame or pattern has been modified are non-cancellable.
A: Approval is required for any change in your order. While we do our best to accommodate any changes, approval is subject to the production process for the piece and is not guaranteed. Needless to say, please talk to us about any potential changes as soon as possible.
Q: How can I tell the size or measurements of an item? A: The dimensions we display on our website, catalog and price list are approximate. Each piece is hand crafted and therefore actual dimensions may vary up to two inches. If you require the dimensions on your furniture to be precise, you must specify this on the order form.
A: Zagaroli is glad to arrange in-home delivery for your clients or direct delivery to your place of business or receiving company. For in-home deliveries, our furniture is wrapped in foam and shrink wrapped to prevent damage to the fabric or leather. For common carrier deliveries, our furniture is automatically placed on a corrugated tray and/or cartoned in order to best protect your furniture in transit.
Q: What if there is damage when my furniture arrives? A: Zagaroli’s team of skilled craftspeople carefully and thoroughly inspect each piece of furniture prior to preparing it for shipment. Damage is rare. However, for your protection, you must note damage on the freight bill at time of delivery. If damage is concealed, notify the carrier immediately upon discovery. Request an inspection and file a claim with the shipping company. Freight damage is the responsibility of the shipping company. We will be glad to provide materials or help, but we are not liable or responsible in any way for freight damage and/or repair.
Q: Do you offer sleepers, recliners and theater seating? A: Yes. These items are displayed on our website and in our catalog. Information regarding our mechanisms and mattresses including warranties is available in our price list or by request.
Q: How do I make sure the sectional I am ordering is the correct configuration? A: We are delighted to offer several styles of sectionals and hope you can design the perfect configuration for your clients. To ensure the sectional you desire is built according to your specifications, please submit a sketch showing the configuration and dimensions needed. Standard dimensions for each piece are shown in our price list. Remember that all of our pieces are made by hand so the dimensions may vary slightly. If exact dimensions for your sectional are required, please note this clearly on your sketch. Sectionals will not be built unless accompanied by a sketch.
Q: What kind of leather do you offer? A: Zagaroli chooses only the finest upholstery grade leathers for our line of fine furnishings. Each leather is a top grain, fully-aniline dyed hide that provides the ultimate in durability, comfort and good looks. We try to select leathers from each category provided by our tanneries---pigmented, micro-pigmented or semi-aniline, wax or oiled pull-up, nubuck, hand-rubbed, embossed and pure aniline to provide you with the proper resources to meet the needs and preferences of your clients.
Q: What is the best way to select leather? A: Understanding the natural characteristics of leather and what your client wants is essential. Leather is a natural product…and as such will have visible hallmarks from life on the range—bug bites, barbed wire nicks, fat wrinkles, healed scars and skin blemishes. While our extraordinary markers and cutters do everything possible to leave the extremely noticeable markings out, there will inevitably be a few showing on your furniture. These natural markings and color variations are not flaws, but a true testimony to the individual beauty of each hide.
Some leathers, such as buffalo and water buffalo, purposely offer more rustic looks and proudly feature the range marks. We will not bring a piece back to our factory because of natural markings. Keep in mind that dye lots will vary, sometimes greatly, so if color matching is a concern, please ask for a dye lot cutting to be sent out from our factory when your leather arrives.
NOTE: The most consistent leathers in terms of color and minimized range marks will be the pigmented leathers. For help in selecting leather, don’t hesitate to call the factory and speak with one of our customer service representatives @ 828-345-1172.
Q: How do I care for my leather furniture? A: Leather has three primary concerns…sunlight, heat, and dust. Because our leathers are aniline dyed, sunlight will affect the color over time. Some of the heavily pigmented leathers will be more resistant to fading, but they are not immune. Care should be taken in the placement of furniture to avoid direct sunlight. Regular exposure to heat sources and air vents can dry the leather and make it vulnerable to cracking, so make sure to keep furniture away from fireplaces and other sources of heat. In the same way that hardwood floors contract and expand in reaction to temperature and moisture conditions, some leathers will also shrink and stretch from time to time. While we upholster our furniture tightly to minimize this effect, some leathers do react more than others. Again, this is normal and simply reflects the natural origins of the leather.
NOTE: The only regular maintenance required for your leather is to keep it free of dust, which acts as an abrasive on the leather. Simply vacuum the piece or wipe it with a barely damp, clean cloth to remove any surface dust. Please do not use soaps or other chemicals on your furniture. If you must use a product, make sure to test it in an inconspicuous place. Apply the product, and allow it to dry. Then, test with a clean soft cloth to see if any color or topcoat rubs away. If so, do not use the product on your furniture. If the product distorts or affects the appearance of the test area in any way, do not use the product. We assume no responsibility or liability for any product used on the furniture whether endorsed by Zagaroli or not.
Q: Can I purchase leather from you? A: Yes. For pricing, please refer to our price list or contact one of our customer service representatives for assistance. Leather may be purchased by the whole hide, on a square foot basis. The order will be placed on a single hide averaging 50 square feet. Once the leather has been received and the actual square footage calculated, the final invoice will be adjusted.
Q: Do you offer decorative pillows? A: Yes. Our pillow program allows you to design wonderful pillows by offering a variety of choices and options, including shapes, sizes, trims, buttons, monogramming and down fill.
A: Yes. We are continually adding to our fabric line and currently offer and extensive collection of ultrasuedes, microfibers, velvets, mohair and wools.
A: We are in the process of adding slipcovers to selected items in our line. Please contact customer service if you have a question regarding slipcovers.
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